Herschend
Herschend Family Entertainment optimizes guest experiences across Dollywood and Silver Dollar City by measuring critical operational KPIs including ride dispatch performance, throughput analysis, and predicted wait time reporting.
Dispatch Performance & Throughput Optimization
Safari AI provides time-stamped dispatch tracking and net throughput measurements, enabling operations teams to maximize ride capacity and identify bottlenecks that impact guest flow.
This helps ensure their rides are as full as possible before launching, enabling shorter wait times, increased guest satisfaction and more revenue.
Live Wait Time Management
Safari AI delivers live wait times in 5-minute increments across all attractions, giving guests accurate wait expectations while enabling staff to proactively manage crowd distribution throughout both parks
“We were looking to automate ride wait time, and Safari AI had the capability to broaden some really exciting opportunities to help us get smarter around people in our parks. There's just a lot of really cool use cases for us to grow into.”
Comprehensive Operations Dashboard
Through Safari AI's web-based dashboard, Herschend operations teams can access real-time performance metrics, enabling data-driven decisions that enhance guest satisfaction while maximizing operational efficiency across all attractions
